Meet Our Sales and Service Team
Our Sales and Service Team provides unmatched experience, industry knowledge, and a genuine passion for events. As Certified Event Rental Professionals (CERPs), they are committed to excellence and possess a deep understanding of what it takes to bring your vision to life.
Think of us as your event partner, ready with tailored advice, creative ideas, and dependable support. No matter the size or style of your event, you can count on our team every step of the way.


Allison Gilchrest, CERP
Senior Account Executive
Pompano Beach, FL
“Allison was excellent. She answered every question multiple times to make my CEO understand the options available to us. We would work with her again and again. It is very easy to get items from their website and the staff is super knowledgeable. It was worth every penny!” - Fran
"It is always a pleasure working with the team during SOBEWFF! Michelle and Allison are wonderful team members. Always quick to respond and assist. Updates to orders are made quickly. Especially when the team was already onsite." - Celina
"I really love working with Allison and Amanda. They are extremely helpful and knowledgeable about what my tastes and expectations are for my clientele and what you have available to meet my needs. I also really enjoy your delivery crew. They are always respectful, kind, professional and helpful. I highly recommend your organization. Maybe during busy weekends your inventory is depleted more but that’s a good problem to have, so I book early!" - Kellie


Julie Calderon
Market Manager
West Palm Beach, FL
"Your website was thorough, and I especially liked the guide you provide regarding linen sizes. It actually helped me decide! Good, prompt, convenient service!" - Maggie
"The team was fantastic; They were detail oriented and made sure everything got done. I love how the team is willing to go above an beyond to give the best customer service." - Melissa
"Great and easy communication, quality products. Easy to coordinate unique delivery and pick-up logistics along with on-site services. Completely Satisfied!" - Amber


Melissa Marik
Market Manager
Orlando, FL
"Excellent! Everything was so easy and worry free! The customer service was amazing and very quick." - Nicole
"Incredibly responsive and flexible. We are always at the mercy of our clients changing their mind/count last minute and then we have to bug you with these changes and you always come through for us. Excellent customer service!" - Connie
"The team as very professional, replied to inquiries in a timely manner and followed up regularly. It is very easy to see the items on your website and the quote has pictures of all of the items. The dinner place settings were very elegant and made a beautiful table." - Susan


Gary Daniels, CERP
Senior Event Consultant
Tampa, FL
“Consistent, professional, and going the extra mile to get me what I wanted for the event. Gary Daniels was absolutely spot on in every question and request I had.” - Antonia
"Excellent service! I called and was promptly taken care of and it was rather short notice. Everyone from Gary to the delivery gentlemen were very professional. Folding chairs w/pads were sturdy." - Debbie
"I like how easy it was to schedule and work with Gary to pick the items. The delivery person called and communicated through pick up and drop off. I appreciated how easy it was to schedule and coordinate with Gary for item pickup. The delivery person stayed in touch throughout the process. The service was great in both scheduling and delivery. The items we selected were great and we received a lot of positive feedback." - Brittany


Lisa Mucha, CERP
Senior Event Consultant
Cleveland, OH
"Beyond excellent from the first email from Lisa Mucha reminding me what I ordered last year to the drop off and pick up right on time and with a call first. Not only did Lisa send me an email but when I responded on a Sunday night when I got to it, she called me first thing Monday morning and took care of everything.” - Beth-Ann
"Always very pleasant. Lisa and Michelle are the best! I don't think there is anything to dislike." - Zoila
"Our rep, Lisa Mucha makes ordering simple, her accuracy and attention to detail make her a fantastic go to. Spice Catering loves working with her! Team members from ordering to drivers are all timely, easy to work with on site and extremely professional. Rentals are all high quality!" - Elaine


Michelle Flowers, CERP
Senior Event Consultant
Silver Springs, FL
"Michelle helped us through every step of a last-minute contract and changes up until the week of the event. She was so thorough and accommodating! Michelle was very responsive and answered all of our questions." - Ashley
"Terrific! I would like to recognize Michelle Flowers and Gary Daniels for their great service. It is very easy to place an order, and in my business we have changes that need to be made and they make it very easy. I like the Havana and Intrigue lines and have used them a few years in a row now." - Brad
"Your team delivered a great experience. Michelle was very thorough with my order. Ricky delivered exceptional service in the pick up and return of my order. He really is outstanding. Everything I ordered was in perfect condition." - Nancy


Pam Lord, CERP
Senior Event Consultant
Detroit, MI
“Fantastic! Pam and the team really came through for us when a bride's vendor dropped the ball. Within 30 minutes, Pam had taken the order, processed it, and dispatched it to transportation. Very smooth...even on a weekend with a last minute request!” - Tawny
"Pam is awesome and so easy to work with. Responsive to all emails and calls. Has great patience with us and our craziness. Thank you!" - Samantha
"Pam is always quick and efficient sending us the orders. She has has great suggestions when we are looking for last minute rentals. Sales representatives are always super happy, and helpful. Delivery guys are always pleasant." - Tina


Manny Martinez, CERP
Senior Event Consultant
Pompano Beach, FL
“Excellent service from So Cool Events! Manny was very patient and accommodating and the delivery driver was communicative and professional” - Theresa
"Manny is just incredible. He responds super fast and he's a problem solver. I love the availability of Manny and how he makes things happen. I've had amazing experiences so far!" - Andrea
"Love the efficiency of communication with Manny and the communication from the drivers. Completely Satisfied!" - Korinna


Amanda Mock, CERP
Event Consultant
Pompano Beach, FL
“Amanda was great and helpful! From booking online and dealing with the office in person all professional. Equipment order as expected and in great shape.” - Michael
"Arranged a last minute order for an 84" round table to accommadate last minutes guests for New Year's Eve. Amanda was very helpful. Staff was very friendly and helpful." - Steven
"Amanda was very responsive and helpful! The process was fairly easy. Thanks for everything!" - Mary


Holly Link, CERP
Event Consultant
Pompano Beach, FL
“Great! I needed furniture for an event with quick turnaround and Holly got the job done quickly and efficiently. Also, the person delivering was awesome and moved everything where I needed it. The couches and chairs were all in good condition and looked great!" - Marianne
"Holly went above & beyond in my opinion by offering an alternative solution that better aligned with my needs. Loved the easy communication and flexibility, The team had alternative recos when needed and it was very helpful." - Sydney
"Excellent and timely service! I liked that the sales staff pre pulled some items in the colors I needed so it wasn't so overwhelming to see EVERYTHING. Completely Satisfied!" - Amy


Charis Caldwell, CERP
Event Consultant
Columbus, OH
"Very quick to respond to my questions after hours and helped add on to my order that was shipping out the next day. Excellent level of service professionalism!” - James
"Excellent overall from the booking to delivery! Very courteous! Made me feel like a valued customer! I like the smooth, efficient process." - Mike
"Top notch! Their team are always a pleasure to work with. I like that they always follow up with me regarding events and are easy to communicate with. Everything was great!" - Amy


Marybeth Herman
Event Consultant
Cleveland, OH
"I appreciate how kind and helpful Marybeth was through the whole rental process! She was very polite on the phone and got me my quote and all of my updates quickly. I love working with her!" - Janet
"Order placement and delivery were both handled with care and professionalism. The response times to inquiries during order placement were timely and friendly. No improvement needed, the order was completed meeting our expectations!" - Jennifer
"Completely Satisfied! Called for 100 chairs needed next day and items received. Being a new vendor, prompt response is appreciated!" - Linda


Megann Hartenstein
Event Consultant
Pittsburgh, PA
"Always top notch. The team always delivers great product and great people doing it." - Chase
"Completely Satisfied! Prices are steep but that’s the cost of good service. I wish you would also do the cooking and I rest in a hammock." - Dwayne
"Excellent! Friendly staff and always got back to me in a timely manner! The gray mod barstools are a hit with our faculty for graduation." - John


Tanya Duzey
Event Consultant
Detroit, MI
"Your website was thorough, and I especially liked the guide you provide regarding linen sizes. It actually helped me decide! Good, prompt, convenient service!" - Maggie
"The team was fantastic; They were detail oriented and made sure everything got done. I love how the team is willing to go above an beyond to give the best customer service." - Melissa
"Great and easy communication, quality products. Easy to coordinate unique delivery and pick-up logistics along with on-site services. Completely Satisfied!" - Amber


Valentina Lopez
Event Consultant
West Palm Beach, FL
"We have used you for all of our events over the years. It is super turnkey and very easy. Very satisfied as everything was on time and as expected" - Anne
"Very kind and helpful staff. From booking to drop off and pick up. Everyone was kind and professional. I was very satisfied with our previous orders." - Tara
"Excellent: everybody could answer the question regarding the order and I could add last minute items / The set up team was accomodating and worked hard. Once you create an account you can have all the price per item and a precise estimate of the cost." - Lucie
Meet Our Leadership Team
Our Leadership Team offers extensive experience, strategic vision, and innovative thinking. Their diverse expertise allows them to tackle challenges from multiple angles, while their collaborative approach fosters a dynamic and agile work environment. By setting clear goals, inspiring teams, and championing cutting-edge solutions, they consistently drive the company’s growth and ensure its continued success.


John Bibbo
Chief Executive Officer
Cleveland, OH
John Bibbo's visionary leadership has driven our family of companies to unprecedented growth, expanding into new markets and developing multiple brands. With over 35 years of industry experience, John has been instrumental in the company's success. He served on The American Rental Association for many years, including six in leadership, and was the 57th President of ARA in 2019. Mentored by industry legends, John is committed to guiding the next generation of leaders.


Marty Zilka
Chief Financial Officer
Cleveland, OH
Marty Zilka, who grew up in Avon and currently resides in Chardon, holds a bachelor's in business administration with a focus on accounting and is a CPA. Joining our team in late 2021, Marty loves accounting for its honesty and business decision support. Outside work, he enjoys time with his twins, Cleveland sports, and playing chess.


Tom Stanley
Vice President of Sales + Marketing
Cleveland, OH
Tom joined our team in May of 2024 as a seasoned sales and marketing executive, bringing decades of experience to our company. He has worked for multiple companies within varied industries, incorporating his transformative and collaborative leadership style into every role. Tom is excited to elevate our brand, amplify market presence, and forge stronger customer relationships. Tom is a history buff and also enjoys following the Browns, Cavs, and Guardians. He doesn't enjoy the heartbreak that comes with being a Cleveland sports fan, though!


Douglas Crowe
Vice President of Strategic Initiatives
Cleveland, OH
Douglas Crowe joined our team in May of 2024, bringing a wealth of industry experience and a solutions-oriented mindset to our family of companies. His collaborative approach and proven leadership skills enhance the executive team. A fun fact about Douglas is that he has attended 337 Phish concerts, showcasing his passion for music.
Douglas says it best: "I firmly believe that every company encounters periods of growth plateau, presenting unique challenges that require management to embrace innovative technologies and adopt a fresh perspective. I find satisfaction in proactively exploring these opportunities and providing constructive solutions to navigate upcoming challenges."


Brad Johnson
Vice President of Operations and Logistics
Cleveland, OH
Brad started at Event Source in June of 2025. With 30+ years of experience in operational leadership, he brings people-centric leadership and Lean methodologies to our business. His goal is to drive positive change and streamline our processes to improve customer satisfaction and increase profitability. Growing up in Canada on a family farm, Brad learned the value of hard work. He met his wife, Treena, in 2003, and made the move to Ohio in 2007. In their free time, they love spending time together boating, traveling, and taking care of their two cats. Brad also enjoys completing home improvement projects, SCUBA diving, and playing drums. Though they live in Ohio, they cheer on the Steelers instead of the Browns, since Treena grew up near the PA border, loving everything about Pittsburgh…and Canadians don't watch American football! GO STEELERS!!


Bryan Bibbo
Executive Vice President
Cleveland, OH
Bryan Bibbo began his rental industry journey at age six. He holds a degree in Economic Geography from the University of Toledo. His roles have spanned warehouse operations, truck driving, and accounting. An avid traveler and Pearl Jam fan, Bryan enjoys sports, music, and exploring new restaurants and wines. His wedding prompted the introduction of furniture to the inventory, displaying his impact on the company.


Kevin Bibbo
Executive Vice President
Cleveland, OH
Kevin Bibbo has been in the rental industry since age 2 and with the company since 1991. Over the years he has been in many roles including contributing his expertise to the transportation department as a delivery service representative. Outside of work, Kevin enjoys spending time in Florida, both with his family and with the teams at Panache and So Cool Events.


Caitlin Jaworski
Strategic Procurement Manager
Cleveland, OH
Caitlin Jaworski began her role as Strategic Procurement Manager in December of 2021, where she gets to combine her love for organization, problem-solving, and a good challenge. Before stepping into procurement, she built her career in the hotel industry with Hilton, sharpening her hospitality skills along the way. She holds both a BS and an MS in Hospitality Management from Kent State University. Outside of work, you’ll usually find her in the kitchen experimenting with new recipes, plotting her next travel adventure, hanging out with her opinionated cat, or completely absorbed in a true crime documentary.


Jason Pindzia
Human Resources Manager
Cleveland, OH
Jason began his career at Event Source as an HR Recruiter in 2017 and was promoted to HR Manager in 2024. He has made great strides in streamlining recruitment, strengthening team member relations, and ensuring compliance. Originally from Detroit and now a Cleveland resident, he is a lifelong fan of all Detroit sports — cheering for Cleveland only when they’re not playing Detroit — and a diehard University of Michigan supporter. Outside of work, Jason enjoys car detailing, attending Michigan football games, traveling (especially to Las Vegas), and unwinding with cartoons like The Simpsons, Family Guy, and South Park.


Joe Kim
Director of Information Technology
Cleveland, OH
Having run a successful IT company, Joe joined the Event Source team in November 2024 in a vCIO role and has moved into the role of Director of Information Technology working on initiatives to improve operational efficiency with cutting-edge technology, helping Event Source meet and exceed milestones. Joe holds a master's in education with a concentration in Higher Education Student Affairs as well as an MBA with a concentration in Corporate Finance. In his free time, Joe is an avid golfer who always carries a spare pair of pants in case he gets a hole in one. Joe has held a Disneyland Annual Pass for the past 10 years and makes multiple trips out to California during the year. His favorite attractions are Astro Blasters, Enchanted Tiki Room, Indiana Jones Adventure, Star Tours, and Space Mountain all while eating Harbour Galley Chocolate Chip Cookies and Pineapple Dole Whip.


Katarina Martin, CERP
Regional Sales Manager
Columbus, OH
Katarina joined our team in 2023, bringing her wealth of experience from the events industry, where she designed, managed, and produced memorable experiences since 2018. Over the course of her career, she has planned and executed more than 200 events, blending creativity with flawless organization. In addition to leading regional sales efforts, Katarina developed and implemented our company’s training program and now serves as our corporate trainer, shaping the next generation of our sales team. Outside of work, she enjoys her slow weekends snuggling with her golden retriever pup, reading, and creating functional and decorative pottery on her wheel.


Kate Dubs, CERP
Regional Sales Manager
Cleveland, OH
Kate joined the Event Source team in August 2017 after earning her bachelor's degree in Event Management, Commercial Recreation, and Hospitality Administration from Central Michigan University. A proud Michigan native, she began her journey at our Detroit location before relocating to our Cleveland headquarters in 2024. She brings a diverse background in the events industry, including experience in event sales, onsite installations, planning and execution, and floral design work. In her regional sales role, she uses her perfectionist nature and sharp attention to detail skills to drive results and lead sales efforts. Outside of work, Kate can be found on a Target run with Starbucks in hand, baking homemade sourdough bread at home with her three kitties, or traveling back home to the thumb of Michigan, visiting family and friends.


Tara Pachmayer
Marketing Manager
Cleveland, OH
Tara began her career at Event Source in October of 2024, bringing expertise in web and graphic design, marketing strategy, and project management. Passionate about creating impactful visuals and strategic campaigns, she thrives on turning ideas into results. Outside of work, Tara enjoys relaxing with her dogs, indulging in reality TV, and catching up with friends over brunch.


Steve Heredia
Transportation Manager
Pompano Beach, FL
Steve Heredia is a dedicated Transportation Manager with over 15 years of experience in the event industry and more than 24 years of proven leadership across diverse fields. His career path has been shaped by a wide range of roles—including realtor, restaurant owner, commercial Class A driver, and even Christmas light installer in New York City—each sharpening his skills in organization, problem-solving, and customer service. Steve brings a hands-on approach, strong work ethic, and a passion for delivering results in fast-paced, high-pressure environments. Outside of work, he enjoys playing tennis and taking long walks to stay active and inspired.


Kelly Calix
Warehouse Operations Manager
Pompano Beach, FL
As an accomplished Operations Manager with over 25 years of hands-on experience in the event rental industry, Kelly brings a deep understanding of operations from the ground up. Her career began in entry-level roles, giving her valuable insight across multiple departments before advancing into leadership. This journey has instilled a strong work ethic, a solutions-driven mindset, and a deep passion for delivering excellence. Kelly is known for going above and beyond to ensure seamless execution and top-tier service. Her strengths lie in team building, coaching, mentoring, and strategic decision-making—all of which contribute to operational efficiency and team growth. In her free time, Kelly loves traveling, listening to music, and best of all, going to Disney World!
Meet Our Founders
Our company's success is deeply rooted in the vision and hard work of our remarkable founders, who laid the groundwork for our enduring achievements. Their entrepreneurial spirit and forward-thinking approach have been instrumental in establishing a robust foundation for our business.
With a keen eye for innovation and an unwavering commitment to excellence, they have navigated challenges and seized opportunities to build a thriving enterprise. Their dedication and resilience have fostered a culture of integrity, creativity, and relentless pursuit of excellence, setting the stage for our ongoing growth and prosperity. The legacy of our founders' vision and tireless effort continues to inspire and guide us as we reach new milestones and strive for future success.


Susan and John Bibbo Sr.
Founders and Chair Members
Cleveland, OH
John Sr. and Sue Bibbo founded Event Source, originally "Taylor Rental," in 1979, embedding family values at the heart of the business. Their dedication has created a legacy, now upheld by their sons John, Bryan, and Kevin, and even some of their grandchildren, whom the team loves to see working in the Event Source warehouses and offices. Acquiring Panache Events and So Cool Events in Florida expanded our reach even more. As a family-owned and operated business spanning two generations and over 45 years of expertise, our companies guarantee consistent, high-quality service.